Frequently Asked Questions
What is your cancellation policy?
We reserve the right to cancel due to dangerous weather or unforeseen circumstances at which time a full refund will be given.
Should a customer cancel their own booking at least a full week before the tour date a full refund will be given.
A cancellation within one week of tour date up until the day before will be given 50% of the tour cost refunded.
A same day cancellation will be given no refund.
When should I arrive?
We recommend 10-15 minutes prior for waiver signing, safety talk briefing, and helmet sizing.
Do I have to review and sign the waiver?
Yes, anyone who fails or refuses to sign the waiver will result in a cancelled tour with no refund.
Can I book the tour for my children and leave them to go alone?
Children under 16 must be accompanied by a parent or guardian.
What is the minimum age allowed on the tour?
6 years old, for safety reasons.
Are washrooms available?
Yes, at the staging area.
Is there parking?
Yes, see the directions and contact page for full information.
What do I need to bring?
See the bottom of the Tours and Rates page for full information.
Do you only operate on the weekends?
Yes, currently we do not operate outside of the weekend.
Can I rent the vehicle alone?
No, the vehicle is only available as part of the tour when operated by your guide.
Can I drive the vehicle during the tour?
No, due to expensive insurance and vehicle cost no one besides the guide will operate the vehicle.
Can I explore on my own during the tour?
No, for everyone's safety and as outlined in the safety talk you will be expected to stay near the vehicle and group at all times.